Aunt and Niece Forever Linked Together Custom Birthstones Bracelet

Yes. Our jewelry is meticulously handcrafted with the highest standards of quality and excellence, and we are proud of our work. We offer a limited lifetime warranty on the craftsmanship of our jewelry.

Should your jewelry require attention related to damage, please contact us for instructions on shipping your ring to us. Before your ring is shipped to us, we will need to collect a $50 deposit which covers the cost of two-way shipping (we will email you a shipping label). Upon receipt, your ring will be evaluated by one of our team members to determine if the damage is covered by our warranty. This fee will be refunded in full if the repair work is determined to be covered by our warranty. If your repair is not covered by our warranty, we will notify you with an estimated cost for you to approve before any repair work is performed. If you approve the repairs, your deposit will be applied to the total cost. If you do not approve the repairs, the deposit will be used to cover the return shipping charge after evaluation.

If a manufacturing issue is found, We will repair the damage without charge. Additionally we will cover the service and shipping cost on most minor repairs that happen within twelve months from the time you receive your product (assuming no obvious major trauma is found). Examples include diamond accent replacement, tightening of loose stones, and ring warping. Beyond the first year, minor repairs are usually required because of wear and tear, and we will charge you a service fee at our cost + shipping (if applicable).

Any repair or service by someone other than us will void this warranty. This warranty excludes coverage for wear and tear, physical abuse, theft, loss of center gemstone, and damage caused by failure to obtain the proper repairs to preserve the integrity of the jewelry. Examples of issues not covered by our lifetime warranty include: precious metals worn over a long period (in particular, in delicate areas such as prongs) will wear thin over time and requires restoration as part of normal wear and tear; the loss of gemstone(s) caused by damage or wear and tear - such as prongs catching, wearing out, or being struck by force; change in metal color due to exposure to chemicals, make-up, or baths and swimming pools; and, ring warping due to improper fit.

Please contact us at support@37bracelet.com before sending back merchandise. Once your request has been approved and logged into our system, fill out this form and include it with your return. Please be sure to carefully enclose each piece in its original packaging (including all paperwork and certification) with proper padding. The package must be insured for the total purchase amount. The client will be responsible for all shipping fees and any customs duties or clearance for all shipments. Sparksurprise is not responsible for lost or damaged items during transit. Alternatively you may email us about purchasing a shipping label that includes full insurance and return address.

Please use website:https://www.17track.net/en. to track yor oreder. If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it